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Download the complete OFFICE TECHNOLOGY MANAGEMENT project topic and material (chapter 1-5) titled CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA) here on PROJECTS.ng. See below for the abstract, table of contents, list of figures, list of tables, list of appendices, list of abbreviations and chapter one. Click the DOWNLOAD NOW button to get the complete project work instantly.

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Download the complete OFFICE TECHNOLOGY MANAGEMENT project topic and material (chapter 1-5) titled CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA) here on PROJECTS.ng. See below for the abstract, table of contents, list of figures, list of tables, list of appendices, list of abbreviations and chapter one. Click the DOWNLOAD NOW button to get the complete project work instantly.

 

PROJECT TOPIC AND MATERIAL ON CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA)

The Project File Details

  • Name: CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL COMPANY AWKA)
  • Type: PDF and MS Word (DOC)
  • Size: [58 KB]
  • Length: [63] Pages

 

ABSTRACT

The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:

  1. That secretaries have more area of conflict with their bosses than areas of mutual friendship.
  2. The consequences of such conflicts affect the progress of the establishment concerned.
  3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.

It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.

 

 

TABLE OF CONTENTS

Title page                                                                 i
approval page                                                           ii

Certification                                                              iii         Dedication                                                          iv

Acknowledgement                                                    v

Table of Contents                                                     vii

Abstract                                                                   x

CHAPTER ONE                                                

INTRODUCTION

Background of Study                                                1

Statement of the problem                                         4

Purpose of the study                                                 5

Significance of the study                                           5

Research Questions

Delimitations of the study                                        7

CHAPTER TWO

LITERATURE REVIEW

Meaning of a secretary                                              10

Qualities of a secretary                                             14

Functions and categories of secretary                       19

Types and characteristics of conflicts                        23

Summary of literature review                                    32

 

CHAPTER THREE

RESEARCH METHODOLOGY

Design of the study                                                  34

Area of the study                                                      34

Population of the study                                            35

Sample of the study                                                  36

Instrument used for data collection                          36

Distribution and retrieval of the instrument              37

Method of data collection                                         38

 

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

 

CHAPTER FIVE                                                 

SUMMARY, CONCLUSION AND RECOMMENDATION

Summary of findings                                                44

Conclusion                                                               45

Recommendations                                                    45

Limitations of the study                                            47

Suggestions for further studies                                48

References                                                                49

Appendix A                                                              50

Appendix B                                                              51

 

 

CHAPTER ONE

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