The Project File Details
TABLE OF CONTENTS
Title Page i
Table of Contents xiv
CHAPTER ONE: INTRODUCTION
CHAPTER TWO: LITERATURE REVIEW
CHAPTER THREE: CASE STUDY AND METHODOLOGY
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
CHAPTER FIVE: FINDINGS, SUMMARY, RECOMMENDATION AND CONCLUSION
BACKGROUND OF THE STUDY
Before going into the subject of this study “banker customer relationship” it is very essential to have an insight into what a banker’s and who really is a customer from the time immoral, it has been a difficult and controversial task to find an acceptable definition of a banker because of the diverse activities carried out by banks. But according to Decree No 12 of 1990 section 16 (1) of the chartered institute of bankers define a banker as “a person who in consideration of remunerations received to be received engage himself in the practice of banking procedures.
It is also essential to identify what a bank is though there are so many definition of the World Bank. However, we shall try as much as possible to see a few of the definition as proffered by scholars.
According to 2 (1) of bill of exchange act of 1990 defined a bank as “a body of person whether incorporated or not who carry on the business of banking”.
While according to Dr. Hebert Hart tries to defined a bank as “a person or company carrying on business of receiving monies and collecting draft for customers receiving monies and collecting draft for customers subject to the obligation of honouring cheque drawn upon them from time to time by customers to the extent of the amount available on their current account.
Meanwhile, different people visit banks for different reasons, while some people visit banks to cash their personal cheques or issued in this favour, other go to deposit cash or cheques it was however decided in TREAT WESTERN RAILWAY V. COUNTRY BANKING COMPANY LIMITED (1901) that a customer is a person who has “some sort of account either deposit or current of some similar relation with a bank”.
However, having some sort of account with a bank is not a condition precedent to be a customer.
Due to the bankers customer relationship, the customer and banks have obligatory rights and duties which they own each other and it shall be briefly discussed primarily the nature of the banker customer relationship is contractual. The nature of the banker – customer relationship being special, generally and essentially contractual can take place in the following forms.
Furthermore, in view of the banker-customer relationship banks peforms and renders service to their customer and their services candidly draw researcher’s attention.
1.2 STATEMENT OF RESEARCH PROBLEM
The project has been able to provide answer to the following research question.
1.3 OBJECTIVES AND PURPOSE OF THE STUDY
The following has been the aim and the objectives of the study.
1.4 SCOPE AND LIMITATION OF THE STUDY
This research is making a study basically on banker-customer relationship and their rights and duties arising from this relationship much work would be based on the nature of banker-customer relationship and various services rendered by bankers to their customer.
Furthermore, this project has been restricted to commercial banks since they dealt largely with purely descriptive in nature and concentrate on union bank plc
This research has a lot of limitation in it make-up which has due to the diversity of the topic. The methodology has limited by a number of factors. Firstly, some respondents might refused to return their questionnaire. Also responses to the question might not necessarily represent the opinion of the respondents despite the techniques used to obtain a fair representative sample and there by reduced bias to the minimum.
More so, time and finance constraints are other factors or a difficulty that has been encountered during the course of data collection, this has not allowed us to visit all the Union bank plc. Thus data collection will be limited.
1.5 RESEARCH METHODOLOGY
The use of primary and secondary mode of data collection is of greater help to this research work. The instrument used for collection of primary data are as follows: The presentation of questionnaire and personal interview which was conducted with some of the worker in union bank of Nigeria plc.
The source of data collection is secondary data includes the following, the use of text books, magazine, newspaper, lecturer-note and annual report from the bank.
All the collected has been analyzed through the descriptive statistic and inferential statistic method.
1.6 SIGNIFICANCE OF THE STUDY
This project work is basically designed to focus on the nature of banker customer relationship and services which the banker rendered to their customer; it is also designed to serve the interest of the readers like students, bank customer and member of the society. A general readers who has no previous knowledge of banking and it also in treat in findings out what the subject is all about would find this project very educative and helpful.
1.7 DEFINITIONS OF (UNFAMILIAR TERMS/ CONCEPTS)
1.8 ORGANIZATION AND PLAN OF THE STUDY
This research work is divided into five main chapters and each chapter has the following content.
Chapter one is the general introduction consisting of the aim and objectives of the study, significance of the study and limitation of the study.
Chapter two dealt with the literature review the purpose of reviewing all known (literature that has relevance to the topic being discussed in the project work.
Chapter three dealt with data collection and research methodology.
Chapter four dealt with data presentation and data analysis using descriptive and inferential statistics method.
Chapter five is concerned with the findings, summary, conclusion recommendation and references.